CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!
If you are unhappy with your purchase once it arrives, you're welcome to email our customer care team who will then advise you on how to return it for a refund or credit coupon.
HOW DO I RETURN AN ITEM?
To return your garment, please contact us by filling out the form at the bottom of this page or emailing us at email@example.com
HOW DO I USE A PROMOTIONAL CODE?
The promotional code can be entered in at the payment section.
WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at firstname.lastname@example.org
HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number. Please check your Spam/Junk folder for your tracking email from China Post as many customers have found that it is treated as spam. If you are still unable to locate this anywhere please email us at email@example.com to receive your tracking number.
To track your order, please go to www.17track.com.
Please note that any spaces before or after your tracking number will make it appear invalid. China Post takes about 3-7days to process the parcel.
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by Paypal or Bank Deposit(Deposit is available when order more than USD200).